The UK’s First Spektrix Powered Ticket Kiosks

<strong>The UK’s First Spektrix Powered Ticket Kiosks </strong> Image

As cultural venues and visitor attractions adapt to the evolving pressures of the economy as well as customer expectations, demand for kiosk solutions is growing.  

Whether you are a cultural venue or a visitor attraction, a kiosk will add another dimension to your business, providing greater choice to customers, reducing congestion at peak times, and freeing up staff. Furthermore, they are a low-maintenance option, when powered entirely by content in Spektrix. 
 
Ticket kiosks not only allow customers to conveniently book tickets, but can also encourage greater charitable donations, upsell add-ons and allow customers to browse future events.  

10 REASONS TO CONSIDER KIOSKS

  1. Open when box office is closed
  2. People like to self-serve
  3. Ease to browse and book events
  4. Serve more than one person at a time
  5. Relieve staff to super-serve certain customer groups and other duties
  6. Sell value add-ons such as drinks and snacks
  7. Collect donations at purchase
  8. Automatic GiftAid follow up emails
  9. Requires no content management
  10. Open pop-up box offices 

What do the standard features look like

Standard functionality is:

Secure soft-login by membership card scan or virtual keyboard

Retrieve and apply member privileges 

Browse current and future events 

Ability to target individual kiosks with individual events 

Self-select seat options 

Automated seat selection 

Make charitable donation 

Member and guest checkout 

Apply promo codes 

Chip and PIN / contactless payment 

Collect pre-booked tickets 

Output branded thermal printed tickets 

Digital tickets 

All transactions are recorded in Spektrix against a logged-in customer account or the guest checkout account

Hardware

From a desk mounted option through to a wall mounted dual screen system there’s a choice of 3 kiosk ranges through our hardware partner Evoke Creative.  
 
Delivery 
 
3-4 months including hardware and installation.  
 
Enquiries 
 
Enquire now about a Spektrix powered kiosk solution at your venue 

Storyhouse Case Study

Once the Odeon in Chester, Storyhouse is an outstanding cultural venue offering live performances, a cinema, a library, and places to eat. This forward-thinking arts organisation installed 4 kiosks and completely removed their physical box office.   
 
The kiosks complete the range of ticket purchase options for customers who can also book online and receive e-tickets for scanning at the venue, or choose to collect paper tickets at a kiosk for distribution to others in their party.  

Fiona Yates-Dutton  Storyhouse / box office manager 

“Our four on-site kiosks allow us to sell tickets the entire time we’re open beyond our regular customer service hours. We see them used by a wide variety of demographics from our audience, especially for quick buy on the day purchases. MTC created a succinct customer journey matching our branding and making the most of the Spektrix API including donation asks and allowing our members to access their discounts. Throughout discovery, go live and beyond MTC worked collaboratively with us to achieve our needs.” 

Tell us about your project and goals, and we can take it from there.

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