Proserv

Backstory

Having built the previous website for Proserv almost 5 years ago, the business has undergone some structural changes and they were looking for a better way to reflect this as part of the website as well as upgrade the platform to use the latest technologies WordPress has to offer since the initial site build. This would streamline the maintenance of content on the website and reduce the workload for Proserv, whilst reflecting their new structure and using their new branding. We then had the task of producing a fantastic website that delivered on these goals to further improve the experience for their customers and for Proserv themselves.

Process

The first step here was to do some digging and thoroughly understand Proserv’s users. We ran a workshop with the team at Proserv to get right into the details and work out the best way to cater to each of these user groups and personas with the website. This gave is a very clear picture of what was needed and provided Proserv with a clearer picture of what their users were trying to achieve on the website. This meant we could produce designs that serve everyone as they are expecting.

From here, we built the website on the latest version of WordPress and set up lots of useful functionality in the back end to ensure managing the content for the website was as effortless as possible for Proserv going forward.

Project Summary

1. Discovery Workshops
2. Full UX/UI Design Process
3. CMS Front End Development
4. CMS Back End Development
5. Project Management
6. Wordpress System Training
7. Ongoing Support and SLA